Samui Real Estate respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used and protected when you visit our website, contact us or use our property services.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, telephone number, WhatsApp contact details and information relating to your property requirements.
If you enquire about buying, renting, selling or listing a property, we may also collect information relevant to your enquiry, such as your preferred location, property type, budget, timescale and other requirements.
Our website may also collect certain technical information automatically, including information about your device, browser, IP address, pages visited and how you interact with the website.
How We Use Your Information
We may use the information we collect to:
- respond to enquiries and requests;
- provide property information and recommendations;
- assist with buying, renting, selling or listing property;
- communicate with you regarding properties or services relevant to your enquiry;
- manage our relationship with clients, property owners and other contacts;
- improve our website, services and user experience;
- maintain the security and proper operation of our website;
- comply with applicable legal and regulatory requirements.
We will not use personal information for purposes that are incompatible with the reason it was collected without an appropriate basis for doing so.
Property Enquiries
When you submit a property enquiry, we may use the information provided to identify suitable properties and communicate with you about your requirements.
Where necessary to progress an enquiry or transaction, relevant information may be shared with appropriate third parties such as property owners, developers, legal advisers or other professional service providers. We will only share information that is reasonably necessary for the relevant purpose.
Property Owners and Sellers
If you submit information about a property for sale, rent or development, we may retain the information required to evaluate, market and manage that property or your enquiry.
Information intended for marketing a property, such as property descriptions, photographs, location information and specifications, may be published on our website and other appropriate property marketing channels with the owner’s or authorised representative’s agreement.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve performance.
We may also use analytics and other website technologies provided by third-party service providers. Where required, visitors will be provided with appropriate choices regarding non-essential cookies.
Further information may be provided through our website’s cookie notice or cookie settings.
Third-Party Services
We may use trusted third-party providers to support services such as website hosting, website analytics, communications, property management, customer relationship management and other business functions.
These providers may process limited personal information on our behalf where necessary to provide their services.
Our website may also contain links to external websites. Samui Real Estate is not responsible for the privacy practices or content of third-party websites.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our legitimate business requirements, or applicable legal and regulatory obligations.
Retention periods may vary depending on the nature of the information and our relationship with you.
Data Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure, and users should take appropriate care when transmitting information online.
Your Rights
Depending on applicable data-protection law and your circumstances, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction or information about how your data is being processed.
You may also be entitled to withdraw consent where processing is based on consent or object to certain uses of your personal information.
Requests can be made using the contact information below. We may need to verify your identity before fulfilling certain requests.
International Visitors
Our website may be accessed by visitors from outside Thailand. Where personal information is transferred or processed internationally, we will seek to handle that information in accordance with applicable data-protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page with the updated date shown above.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.